Returns & refunds policy
Last updated October 1, 2026 · Angasugu is operated by Alaox Holding, LLC, an Indiana limited liability company.
Angasugu is the merchant of record and runs returns directly with you. This policy applies to every order; the return window for each item is shown on the product page before you buy.
1. Return windows
- 30 days from delivery: the default for most items.
- 14 days from delivery: some perishable-adjacent or seasonal items, as marked.
- Final sale: made-to-order and personalised items, perishable food, opened cosmetics and intimate apparel — as marked.
Items must be returned unused and in their original condition and packaging where practical. Handmade goods naturally vary; variation within the listing's description is not a defect.
2. Who pays return shipping
If the item is damaged, defective, wrong, or not as described, Angasugu provides a prepaid label and refunds in full. For change-of-mind returns, a flat US return-shipping fee shown at the time of the request is deducted from the refund. Returns of items from African sellers go to our US returns hub; you never ship internationally.
3. Refunds
Refunds are issued to the original payment method within 3–5 business days of the return being received, including sales tax. Original shipping is refunded when the return is due to our or the seller's error, or when an order is cancelled before shipment.
4. Late or missing orders
If a seller can't meet the promised ship-by date you'll be notified and may cancel for a full refund. If a tracked parcel is not delivered within 10 days after the promised window, contact us for a replacement or refund.
5. Chargebacks
Please contact us before disputing a charge with your bank; we resolve almost every issue faster than a chargeback and a dispute can delay your refund.