Help center
Answers about ordering, shipping from Africa and the US, returns, payments and safety.
- Shipping & dutiesDelivery times, costs, and why you never pay customs.
- Returns & refunds30-day returns on most items, and how refunds are paid.
- PaymentsAccepted cards, wallets, sales tax and security.
- Buying from African makersVerification, authenticity and what to expect from handmade goods.
- Safety & reportingProduct safety, counterfeits, and how to report a listing or seller.
- Contact usEmail, phone and hours.
Topics
- Gift cardsComing soon.
- Seller fees and payoutsWhat selling costs and how you get paid.
- Seller guideFrom application to first sale.
- Our storyWhy we built a market between two continents.
- Meet the makersThe workshops behind the products.
- CareersWork with us.
- PressMedia enquiries and brand assets.
Still need help?
Our team is in Indiana and answers within one business day.